- QIs it possible to make a bank transfer in yen?
- A
All payments must be made in euros. Thank you for your understanding.
- QIs it possible to cancel my lesson?
- A
Only private lessons can be canceled under the following terms:
Up to 10 hours before the lesson → No cancellation fee.
Within 10 hours before the start of the lesson → 50% of the lesson fee will be charged as a cancellation fee (example: for a one-hour lesson canceled, 25 euros ÷ 2 = 12.5 euros).
*Except in cases of illness or major unforeseen consequences.
- QIs it possible to shorten the scheduled lesson duration?
- A
The same terms as for cancellation apply. Therefore, if the lesson duration is shortened for personal reasons within 10 hours before the start of the lesson, 50% of the canceled time will be charged.
- QIs it possible to reschedule my lesson time and date?
- A
Modifications are possible without additional fees, provided a new time slot is proposed.
In this case, please suggest three new time options. If the teacher’s and student’s schedules still do not align, we will discuss it further together.